Personal Data Protection Act (PDPA) Policy
- Introduction
Acuhear Pte Ltd is committed to protecting the privacy of our customers’ personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA). This policy outlines how we collect, use, disclose, and safeguard personal data related to our hearing testing and hearing aid services.
- Personal Data Collection
The Company collects personal data for the purpose of providing professional hearing healthcare services. Types of personal data collected may include, but are not limited to:
Full name
Contact information (address, phone number, email)
Date of birth and NRIC (where applicable)
Medical history and hearing assessment results
Health-related data as required for personalized hearing aid recommendations
- Purpose of Collection, Use, and Disclosure
The personal data collected is used solely for the following purposes:
- Conducting hearing assessments and tests
- Recommending suitable hearing aid solutions
- Following up on hearing care and device maintenance
- Scheduling and confirming appointments
- Informing customers of relevant health-related updates, promotions, or new products (only with consent)
- Compliance with regulatory or legal obligations
- Disclosure of Personal Data
The Company will not disclose personal data to third parties unless required for legitimate business or medical purposes. Instances where disclosure may occur include:
- Partner clinics or healthcare professionals for joint hearing care provision (only when necessary)
- Third-party service providers for logistical or administrative support, bound by data protection obligations
- Legal and regulatory authorities in compliance with applicable laws
- Security Measures
We implement stringent security measures to protect personal data, including:
Secured storage systems (physical and digital) with restricted access
Regular data security audits and employee training
Secure methods for data transmission and disposal of obsolete data - Retention of Personal Data
Personal data will be retained only as long as necessary to fulfill the purposes outlined or as required by law. Once data is no longer needed, we ensure it is disposed of securely.
- Access and Correction
Customers have the right to access and correct their personal data held by the Company. Requests can be made by contacting our Data Protection Officer (DPO) listed below. We aim to respond promptly and accommodate corrections where necessary.
- Withdrawal of Consent
Customers may withdraw their consent to the collection, use, or disclosure of their personal data by contacting the Company’s DPO. Upon withdrawal, the Company may be unable to provide certain services, such as personalized hearing care.9. Contact Information
For inquiries, access, or corrections, please contact our Data Protection Officer:
Data Protection Officer
Contact: +65 9660 4327
Email: enquiry.acuhear@gmail.com
- Updates to Policy
The Company reserves the right to update this PDPA policy in accordance with changes to the law or our business practices. We encourage customers to review our policy periodically to stay informed.